Privacy Policy

This Privacy Policy explains how the organisation operating this service collects, uses, discloses, stores and protects personal information through our online platform and recruitment activities. Our services include talent acquisition, recruitment, candidate screening, human resources consulting, and permanent and temporary staffing solutions.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Where the General Data Protection Regulation or another applicable privacy law applies to an individual, we will also comply with the relevant requirements of that law.

Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

• Identity and contact information, such as your name, residential address, telephone number and other details needed to identify or contact you.
• Employment and recruitment information, including your resume, employment history, qualifications, skills, references, work preferences, availability, professional interests and interview information.
• Information relevant to employment eligibility, such as work rights, licences, certifications and screening results where required for a role or requested by a client.
• Information provided by clients or prospective clients about workforce requirements, recruitment instructions and organisational needs.
• Information contained in enquiries, applications, correspondence, feedback and other communications with us.
• Technical information, such as IP address, browser type, device information, pages viewed and usage data collected through our online platform.

Sensitive Information

We may handle sensitive information, such as health information, disability information, criminal record information, racial or ethnic information, or other information requiring additional protection, only where it is reasonably necessary for recruitment, staffing, workplace adjustments, screening, legal compliance or another permitted purpose. Where required, we will seek your consent before collecting or using sensitive information.

How We Collect Information

We may collect personal information directly from you or from other lawful sources, including:

• Applications, resumes, forms, interviews and enquiries submitted through our online platform or other channels.
• Clients, referees, former employers, professional networks and recruitment partners, where permitted by law.
• Publicly available professional sources and information you have chosen to make available.
• Cookies, analytics tools and similar technologies used when you visit our online platform.

How We Use Personal Information

We use personal information for purposes including:

• Providing recruitment, candidate screening, talent acquisition, HR consulting and staffing services.
• Assessing candidates and matching skills, experience and preferences with suitable employment opportunities.
• Presenting candidate information to relevant clients or prospective employers with appropriate authority or consent.
• Managing temporary and permanent placements, onboarding, compliance checks and ongoing staffing arrangements.
• Responding to enquiries, managing relationships and providing requested information.
• Improving our services, online platform, security, user experience and business operations.
• Meeting legal, regulatory, insurance, audit and record-keeping obligations.

Legal Bases for Processing

Where the GDPR applies, we generally process personal information because it is necessary to provide a service or take steps at your request, to comply with a legal obligation, for our legitimate interests in operating recruitment services, or because you have provided consent. We will not rely on consent where another lawful basis is more appropriate, and you may withdraw consent where processing is based on consent.

Disclosure of Personal Information

We may disclose personal information, where reasonably necessary and lawful, to:

• Clients, prospective employers and organisations seeking recruitment or staffing services.
• Service providers supporting technology, hosting, analytics, payroll, screening, verification, administration and secure storage.
• Professional advisers, insurers, auditors and other contractors where appropriate.
• Government bodies, regulators, courts or law enforcement agencies where required or authorised by law.

We do not sell personal information. We require service providers that handle personal information on our behalf to use it only for authorised purposes and to apply appropriate confidentiality and security measures.

Overseas Disclosure and Storage

Some service providers or recipients may be located outside Australia. Where personal information is disclosed or stored overseas, we take reasonable steps to assess the recipient, use appropriate contractual or other safeguards, and comply with applicable cross-border disclosure requirements.

Cookies and Online Technologies

Our online platform may use cookies and similar technologies to support essential functionality, remember preferences, understand usage and improve performance. You can adjust cookie settings through your browser, although disabling certain cookies may affect how the online platform operates.

Data Quality, Security and Retention

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No method of storage or transmission is completely secure. We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including recruitment opportunities, staffing relationships, legal obligations, dispute resolution and legitimate business records. When information is no longer required, we securely delete or de-identify it where practicable.

Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of information that is inaccurate, incomplete or out of date.
• Request deletion, restriction or limitation of processing in circumstances permitted by law.
• Object to certain processing, including processing based on legitimate interests.
• Withdraw consent where processing relies on your consent.
• Request a portable copy of certain information where the GDPR or another applicable law provides that right.

To protect personal information, we may need to verify your identity before responding to a request. We will respond within the timeframe required by applicable law. You may also complain to the relevant privacy regulator if you believe your information has been handled improperly.

Children and Young People

Our services are intended for people who can lawfully seek employment or engage in business services. We do not knowingly collect personal information from children except where permitted by law and necessary for a legitimate recruitment or employment purpose.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations. The updated version will be published through our online platform and will apply from the date it is made available.

Privacy Enquiries and Complaints

For privacy access requests, correction requests or complaints, please write to the organisation operating this service at Dolphin Drive, Mandurah, Western Australia, 6210, Australia. Please describe your request or concern and include enough information for us to identify the relevant records. We will investigate complaints fairly and respond within a reasonable period.